General Terms
GENERAL TERMS
FOR USE OF THE WEBSITE:
These GENERAL TERMS govern the relationship between Statex Ltd., hereinafter referred to as the " MERCHANT," on the one hand, and the users of the websites and services located at the domain. www.stenliyarn.com hereinafter referred to as USERS, on the other hand.
Statex Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with UIC BG115313190, with registered office and address of management: Plovdiv, 10 Acad. Petar Dinekov Blvd., email address: statex@abv.bg
Please read the published General Terms and Conditions in full before using the information and commercial services offered by the website (hereinafter referred to as Services). By viewing www.stenliyarn.com, each User automatically undertakes to comply with the terms and conditions described below.
This document contains information about the activities of the "MERCHANT" and the general terms and conditions for using the services provided by the "MERCHANT," which govern the relationship between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the USER and the "MERCHANT".
SERVICES PROVIDED
Art. 1 The services provided by the "MERCHANT" to the USER are information society services within the meaning of the Electronic Commerce Act.
Art. 2 The "MERCHANT" is an online store accessible on the "MERCHANT's" website, through which CONSUMERS have the opportunity to conclude contracts for services, purchase, sale, and delivery of goods offered by the "MERCHANT."
IDENTIFICATION AND REGISTRATION - PERSONAL DATA
Art. 3 (1) The MERCHANT identifies USERS on the website by storing log files on the website server and the USER's IP address.
(2) The "MERCHANT" has the right to collect and use information about USERS after they have placed an order for goods or services. The information by which a person can be identified may include first name, last name, address, telephone number, email address, and any other information that the person voluntarily provides when placing an order. The information also includes any other information that the USER enters, uses, or provides when using the services provided by the "MERCHANT."
Art. 4 (1) The MERCHANT shall exercise due care and shall be responsible for protecting the USER's information that has become known to it in connection with the order for goods and services subject to these General Terms and Conditions, except in cases of force majeure, accidental events, or malicious acts by third parties.
(2) In the contact form filled in by the USER when placing an order, the "MERCHANT" shall indicate the mandatory or voluntary nature of the provision of data and the consequences of refusing to provide it. By agreeing to these General Terms and Conditions, the USER agrees that their information will be processed in the manner provided for therein.
(3) The restrictions under paragraph 1 shall not apply if the MERCHANT is obliged to provide the USER's personal information to the relevant competent state authorities in accordance with the applicable legislation.
Art. 5 (1) The MERCHANT collects and uses the information under Art. 4 for the purposes provided for in these General Terms and Conditions, as well as for offering new goods and/or services to the USER (free of charge or for a fee). The purposes for which the information is used are not exhaustively listed and do not give rise to any obligations for the "MERCHANT."
(2) By accepting these General Terms and Conditions, the USER agrees to the processing of their personal data for the purposes of this contract and direct marketing.
Art. 6 (1) The USER may place an order by filling in the relevant electronic registration form, available in real time (online) on the MERCHANT's website, agreeing to these General Terms and Conditions and declaring that they are legally competent.
(2) By clicking on the virtual button "Complete order", which has the force of a written confirmation of the General Terms and Conditions, the USER makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that they are familiar with these General Terms and Conditions, accept them, and undertake to comply with them. By recording it on a corresponding medium on the MERCHANT's server, using a generally accepted standard for technical conversion that enables its reproduction, the electronic statement acquires the status of an electronic document within the meaning of the aforementioned law. The MERCHANT may store the USER's IP address in log files on its server, as well as any other information necessary for its identification and reproduction of its electronic statement of acceptance of the General Terms and Conditions in the event of a legal dispute. The text of these General Terms and Conditions is available on the Internet on the MERCHANT's website in a manner that allows it to be stored and reproduced.
(3) When filling out the order form, the USER is obliged to provide complete and accurate information regarding their identity (for natural persons), legal status (for legal entities), and other data required by the MERCHANT's electronic form, as well as to update them within 7 (seven) days of any change. The USER declares that they agree to provide the required personal data, thereby guaranteeing that the data they provide in the process is true, complete, and accurate, and that they will update it in a timely manner if it changes. In the event of providing incorrect data, the "MERCHANT" has the right to terminate or suspend immediately and without notice the provision of services to the USER.
(4) In case of a change in the personal data of the USER, he/she must notify the "MERCHANT" by email.
ORDER
Art. 8 (1) Users shall use the interface of the MERCHANT's website to conclude contracts for the goods and services offered in the online store.
(2) The contract for the sale of goods or services shall be deemed concluded from the moment the order is confirmed by telephone or email by the MERCHANT.
(3) In case of lack of availability of a given product or inability to perform a given service, the MERCHANT reserves the right to refuse the order.
Art. 9 (1) After selecting one or more goods or services offered on the MERCHANT's website, the USER must add them to their list of goods or services for purchase.
(2) The USER must provide delivery details and select a payment method and time, then confirm the order via the online store interface.
(3) When placing an order, the USER receives an email confirmation that their order has been accepted.
PRICES
Art. 10 (1) The prices of the products offered in the online store are those indicated on the MERCHANT's website at the time of placing the order, except in cases of obvious error.
(2) Product prices include VAT, where applicable.
Art. 11 "THE MERCHANT" reserves the right to change the prices of the products offered in the online store at any time and without notice, and such changes shall not affect orders that have already been placed.
Art. 12 (1) The MERCHANT may offer discounts on the products offered in the online store in accordance with Bulgarian legislation and rules determined by the MERCHANT. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts may be provided in various forms (e.g., promotions, loyalty discounts, provided individually, randomly, or as a result of participation in a competition or customer survey).
(2) Different types of discounts cannot be combined when ordering and purchasing the same goods/services.
PAYMENT
Art. 13 When the USER returns a product with the right to a refund of the amount paid for any reason, the price subject to refund shall be reduced by the value of the discount applied to the product, and only the amount actually paid shall be refunded.
Art. 14 (1) The USER may pay the price of the ordered goods/services using one of the options listed on the website at their discretion. The website offers payment by cash on delivery, bank transfer, and in the MERCHANT's store in Plovdiv, 227 6th September Blvd.
(2) If the USER chooses the option of delivery by courier and cash on delivery, they must pay the price of the ordered items together with the courier delivery fee upon receipt of the goods.
Art. 15 If the USER chooses a payment method involving a third party - a payment service provider, the USER may be bound by the terms and conditions and/or fees of such third party.
Art. 16 The MERCHANT shall not be liable if a payment method involving a third party payment service provider is unavailable or otherwise does not function for reasons that cannot be attributed to the MERCHANT.
DELIVERY
Art. 17 (1) The delivery of the ordered goods shall be carried out by courier to the office or delivery address specified by the USER within the territory of the Republic of Bulgaria. Delivery shall be at the expense of the USER, unless otherwise expressly stated on the website.
(3) Before sending the ordered goods, the "MERCHANT" has the right to contact the USER at the telephone number specified by him/her in order to clarify details about the order and/or delivery.
(4) The MERCHANT shall not be liable for failure to fulfill an order in cases where the USER has provided incorrect, incomplete, and/or inaccurate personal data, including when they have provided an incomplete, inaccurate, or fictitious address or telephone number.
Art. 18 Delivery shall be made within the time limits specified on the website. In exceptional circumstances, the "MERCHANT" reserves the right to extend the delivery period, informing the USER thereof in a timely manner.
Art. 19 The ordered goods shall be delivered against signature, with larger shipments (at the discretion of the courier) being delivered to the entrance of the building instead of the front door of the residence.
Art. 20 The USER is obliged to inspect the goods upon delivery and to notify immediately of any discrepancies, missing items, or damage. If the USER fails to do so, the delivery shall be deemed accepted without objection.
Art. 21 (1) For international deliveries, the rules for delivery and receipt of shipments of the respective national postal service, as well as the respective national legislation of the country where the recipient of the goods is located, shall apply.
(2) All import duties on the importation of the goods shall be borne by the USER. The USER may not claim a refund if they have refused to pay the import duties or to receive the shipment.
Art. 22 The MERCHANT reserves the right to change the available delivery and payment methods and/or the terms and conditions thereof at any time by publishing the available delivery and payment methods on the website without further notice.
WITHDRAWAL FROM THE CONTRACT AND REPLACEMENT
Art. 23 (1) The USER has the right to withdraw from the contract without giving any reason, without owing compensation or penalty, within 14 days from the date of acceptance of the goods by the USER or by a third party, and in the case of a service contract - from the conclusion of the service contract.
(2) In order to exercise their right under this clause, the USER must unequivocally notify the "MERCHANT" of their decision to withdraw from the contract, specifying the goods/services they wish to return by providing all details of the order and delivery, including, but not limited to: the content and value of the order, the details of the person who placed the order, the details of the person who accepted the delivery, and the date of delivery.
(3) The MERCHANT publishes a form on its website for exercising the right to withdraw from the contract.
(4) To exercise the right of withdrawal, the MERCHANT shall provide the USER with the option to fill in and send electronically by email the standard withdrawal form or another unambiguous statement.
(5) The USER is obliged to return the goods at their own expense to the address on the contact page of the website, together with the receipt and invoice, if any, by handing them over to the "MERCHANT" or to a person authorized by the latter, within 14 days from the date on which the USER exercised their right to withdraw from the contract.
(6) When returning the goods, they must be in their original packaging, without any signs of use or damage to their commercial appearance.
(7) The MERCHANT has the right to postpone the refund until the goods are received back or until proof is provided that the goods have been sent back, whichever occurs first.
(8) If the CONSUMER fails to fulfill their obligation under paragraph 5 without notifying the "MERCHANT" of the delay and without providing a valid reason for the same, they shall be deemed to have withdrawn their statement of withdrawal from the contract.
(9) Where the MERCHANT has incurred expenses in connection with the performance of the contract and the USER withdraws from the contract, the MERCHANT shall be entitled to retain the relevant amount for the expenses incurred or to demand their payment.
Art. 24(1) The USER shall not have the right to withdraw from the contract if the subject matter thereof is:
1. the delivery of goods made to the USER's order or in accordance with their individual requirements;
2. the delivery of goods which, by their nature, are liable to deteriorate or expire rapidly;
3. the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
Art. 25 The MERCHANT shall refund to the CONSUMER the price paid by him for the returned goods.
WARRANTIES AND COMPLAINTS
Art. 26 (1) The USER has the right to complain about any non-conformity of the goods or services with what was agreed/ordered when, after delivery, non-conformities with the sales contract are discovered.
(2) All products offered in the online store of the "MERCHANT" must comply with the descriptions of their manufacturers.
(3) The responsibility for the application of the products purchased from the online store lies entirely with the USER, and the MERCHANT is not responsible for their use.
(4) The MERCHANT is only responsible for the professional services it provides.
(5) The "MERCHANT" is not liable for any mental or physical harm resulting from the use of a given product.
(6) The descriptions of the products on the website are for informational purposes only and should in no way influence the choice and manner of use of the products offered.
Art. 27 Any non-conformity of consumer goods with the sales contract that becomes apparent within 6 months after delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the non-conformity.
Art. 28 The CONSUMER may not contest the conformity of consumer goods with the contract of sale if, at the time of conclusion of the contract, he knew or could not have been unaware of the non-conformity.
Art. 29(1) The CONSUMER has the right to make a complaint about the goods or services, regardless of whether the manufacturer or trader has provided a commercial guarantee for the goods or services.
(2) When the complaint is satisfied by replacing the goods with others that comply with the contract, the "TRADER" shall maintain the original warranty conditions for the CONSUMER.
Art. 30 (1) When filing a complaint, the USER may claim a refund of the amount paid, replacement of the goods with others that comply with the agreement, or a price reduction.
(2) The complaint shall be submitted verbally to the telephone number specified by the "MERCHANT" or in writing via the specified email address, by post, or submitted to the company's address. The "MERCHANT" provides access to a complaint form on its website. - FORM FOR RETURNING GOODS
(3). When filing a complaint, the USER shall specify the subject of the complaint, their preferred method of resolving the complaint, the amount claimed, and their address, telephone number, and email address for contact.
(4) When submitting a complaint, the USER must also attach the documents on which the claim is based, namely:
1. cash register receipt or invoice;
2. reports, acts, or other documents establishing the non-conformity of the goods or services with the agreed terms;
3. other documents establishing the grounds and amount of the claim.
Art. 31 (1) A complaint about consumer goods may be lodged within two years of delivery of the goods, but no later than two months after the discovery of the non-conformity with the contract. A complaint about services may be lodged within 14 days of the discovery of the non-conformity of the service with the contract.
(2) The period shall be suspended during the time necessary for the seller and the CONSUMER to reach an agreement on the resolution of the dispute.
(3) If the "MERCHANT" has provided a commercial warranty for the goods and the warranty period is longer than the deadlines for filing a complaint under paragraph 1, the complaint may be filed until the expiry of the commercial warranty period.
(4) Filing a complaint does not preclude the filing of a claim.
Art. 32 (1) The "MERCHANT" shall keep a register of complaints lodged. A document shall be sent to the CONSUMER at the email address provided by them, stating the complaint number from the register and the type of goods.
(2) When the "MERCHANT" satisfies the complaint, it issues a document to that effect, which is drawn up in two copies, and provides one copy to the CONSUMER.
Art. 33 (1) In the event of a justified complaint, the MERCHANT shall bring the goods into conformity with the sales contract within one month of the complaint being lodged by the CONSUMER.
(2) If the goods are not repaired after the expiry of the period specified in the previous paragraph, the CONSUMER shall be entitled to terminate the contract and be reimbursed the amount paid or to request a reduction in the price of the consumer goods in accordance with Art. 114 of the Consumer Protection Act.
(3) Bringing the consumer goods into conformity with the sales contract shall be free of charge for the CONSUMER. The CONSUMER shall not be liable for the costs of shipping the consumer goods or for the materials and labor related to their repair, and shall not suffer significant inconvenience.
Art. 34 (1) In case of non-conformity of the consumer goods with the sales contract and when the CONSUMER is not satisfied with the resolution of the complaint, he/she shall have the right to choose between one of the following options:
1. termination of the contract and refund of the amount paid by him/her;
2. price reduction.
(2) The CONSUMER may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with new ones or to repair the goods within one month of the CONSUMER's complaint.
(3) The MERCHANT shall be obliged to satisfy a request for termination of the contract and to refund the amount paid by the USER when, after having satisfied three complaints by the USER by repairing the same goods, within the warranty period, there is a subsequent occurrence of non-conformity of the goods with the sales contract.
(4) The USER may not claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.
UNILATERAL TERMINATION
Art. 35 "THE MERCHANT" has the right, at its discretion and without prior notice, to terminate the contract unilaterally if it finds that the services provided are being used in violation of these general terms and conditions, the legislation of the Republic of Bulgaria, and generally accepted moral standards.
INTELLECTUAL PROPERTY
Art. 36(1) The intellectual property rights to all materials and resources located on the MERCHANT's website (including the available databases) are protected under the Copyright and Related Rights Act, belong to the MERCHANT or the respective designated person who has transferred the right of use to the MERCHANT, and may not be used in violation of applicable law.
(2) In the event of copying or reproduction of information beyond what is permissible, as well as in the event of any other violation of the intellectual property rights over the resources of the "MERCHANT", the "MERCHANT" shall be entitled to claim compensation for the direct and indirect damages suffered in full.
(3) Except in cases where it is expressly agreed, the USER may not reproduce, modify, delete, publish, distribute, or otherwise disclose the information resources published on the MERCHANT's website.
Art. 37 (1) The MERCHANT undertakes to exercise due care to ensure that the USER has normal access to the services provided.
TERMINATION AND CANCELLATION OF THE AGREEMENT
Art. 38 Except in the cases provided for in these General Terms and Conditions, the agreement between the parties shall also be terminated upon cessation of the MERCHANT's activities or termination of the maintenance of its website.
Art. 39 Except for the cases mentioned above, either party may terminate this contract by giving one week's notice to the other party in the event of non-performance of the obligations under the contract.
Art. 40 The written form of the contract shall be deemed to have been complied with by sending a message by e-mail (e-mail), pressing an electronic button on a page with content that is filled in or selected by the USER, or checking a box on the website, etc., provided that the statement is recorded technically in a way that allows it to be reproduced.
REGULATORY AUTHORITIES
Art. 42 The authorities regulating the activities of the "MERCHANT" are the Consumer Protection Commission (CPC) and the Personal Data Protection Commission (PDPC), with the following contact details:
For CPC:
Website: https://kzp.bg/kontakti
Tel: 0700111 22
Email: info@kzp.bg
Address: Sofia, Slaveykov Square, No. 4A, floors 3, 4, and 6
About KZLD:
Website: https://www.cpdp.bg/
Tel: 02/91-53-518
Email: kzld@cpdp.bg
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
DISPUTES
Art. 42(1) Consumers may use the European Online Dispute Resolution (ODR) platform, available at /http://ec.europa.eu/odr/, a single access point that allows consumers and traders in the EU to settle disputes between them.
(2) Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation procedure on a voluntary basis.
(3) Joint conciliation commissions facilitate the reaching of agreement between consumers and traders in disputes concerning contracts for the sale of goods and the provision of services.
(4) The general conciliation commissions are determined on a regional basis, and the competent authority for resolving disputes between the "TRADER" and the CONSUMER is
the General Conciliation Commission to the Consumer Protection Commission, based in Plovdiv and operating in the territory of Plovdiv and Plovdiv Province. (5) The consolidated list of recognized ADR bodies in the Member States of the European Union can be found at
(5) The consolidated list of recognized ADR bodies of the Member States of the European Union can be found athttps://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
SAVING CLAUSE
Art. 43 The parties declare that, in the event that any of the clauses in these General Terms and Conditions prove to be invalid, this shall not invalidate the entire contract or other parts thereof. The invalid clause shall be replaced by the mandatory provisions of the law or established practice.
AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
Art. 44 (1) The "MERCHANT" shall be obliged to notify the USERS of any amendment to these general terms and conditions within 7 days of the occurrence of this circumstance to the email address specified by the USER.
(2) When the USER does not agree with the amendments to the general terms and conditions, the USER has the right to withdraw from the contract, without giving a reason and without owing compensation or penalty. In order to exercise this right, the USER must notify the "MERCHANT" within one month of receiving the notification under the previous paragraph.
(3) In the event that the USER does not exercise his right to withdraw from the contract in accordance with the procedure set out in these general terms and conditions, the amendment shall be deemed to have been accepted by the USER without objection.
APPLICABLE LAW
Art. 45 The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not regulated by these General Terms and Conditions.